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2022–23 annual report on the administration of the Access to Information Act

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This report to Parliament, which is prepared and tabled in accordance with Section 94 of the Access to Information Act and Section 20 of the Service Fees Act, describes the activities of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) in administering these Acts during fiscal year 2022–23. This report should be considered along with FINTRAC's 2022–23 Annual Report on the Administration of the Privacy Act, which is tabled separately.

The purpose of the Access to Information Act (hereafter the "Act") is to provide a right of access to information held by government institutions. It does so in accordance with three principles: information should be available to the public; necessary exceptions to the right of access should be limited and specific; and decisions on the disclosure of government information should be reviewed independently of government.


FINTRAC is Canada's financial intelligence unit and anti-money laundering and anti-terrorist financing supervisor. It plays a critical role in combatting money laundering, terrorism financing, and threats to the security of Canada. The Centre has two core responsibilities framed around a duty to protect the personal information to which it is entrusted.

First, FINTRAC is responsible for ensuring compliance with Part 1 and 1.1 of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its associated Regulations. This legal framework establishes obligations for reporting entities to develop a compliance regime in order to identify clients, monitor business relationships, keep records, and report certain types of financial transactions to FINTRAC. These obligations allow for certain economic activities to be more transparent, which helps prevent and deter nefarious individuals and organizations from using Canada's legitimate economy to launder the proceeds of their crimes or finance terrorist activities. FINTRAC is committed to working with businesses to help them understand and comply with their obligations. The Centre also takes firm action when it is required to ensure that businesses take their responsibilities seriously. This includes undertaking compliance enforcement action such as follow-up examinations, the development and monitoring of action plans imposed on businesses and the levying of administrative monetary penalties. The Centre also maintains a registry of Canadian-based money services businesses and foreign money services businesses that direct and provide services to persons and entities in Canada.

Second, FINTRAC generates actionable financial intelligence that assists Canada's police, law enforcement, national security agencies, and international partners in combatting money laundering, terrorism financing and threats to the security of Canada. In addition, the Centre produces strategic financial intelligence for federal policy and decision-makers, the security and intelligence community, reporting entities across the country, international partners, and other stakeholders. FINTRAC's strategic intelligence provides a wide analytic perspective on the nature, scope, and threat posed by money laundering and terrorism financing.

The Access to Information and Privacy Office

FINTRAC's Access to Information and Privacy (ATIP) Office is responsible for leading, coordinating, and undertaking the Centre's access to information and privacy responsibilities. The ATIP Office is part of FINTRAC's Communications Group and led by the Centre's Head of Communications, who reports directly to FINTRAC's Director and Chief Executive Officer. The Head of Communications, who is also the Centre's Chief Privacy Officer, is responsible for the overall management of all access to information and privacy matters within FINTRAC.

FINTRAC's ATIP Office consists of an ATIP Coordinator and two Senior ATIP Advisors. Key responsibilities of the ATIP Office include:

To support the ATIP Office in meeting its legislative obligations, FINTRAC established a collaborative network comprised of representatives from all sectors and relevant units within the Centre. These representatives are responsible for coordinating requests, providing guidance on the Act within their work units, and liaising with the ATIP Office on all ATIP-related matters. FINTRAC is not party to any service agreements under section 96 of the Act.

Delegation of authority

Order in Council P.C. 2000-1066 designates the Director and Chief Executive Officer of the Centre as head of FINTRAC for the purposes of administering the Act and FINTRAC's privacy program. Pursuant to Section 73 of the Act, FINTRAC's Director and Chief Executive Officer delegated the authority to exercise the powers, functions and duties under the Act to FINTRAC's Head of Communications and its ATIP Coordinator. These functions have full-delegated authority under the Act and the Privacy Act, in accordance with the delegation of authority instrument approved by the Director and Chief Executive Officer in March 2023. A copy of the Director and Chief Executive Officer's Delegation Order in place during 2022–23 is in Annex A.

Statistical overview and accomplishments

Performance of access request case activity

During the reporting period of April 1, 2022 to March 31, 2023, there was a 34% decrease in the number of access requests received by FINTRAC (51) as compared to the previous year (77). FINTRAC also managed 23 requests that were outstanding from a previous fiscal year, bringing the total caseload to 74. Of these, FINTRAC closed 55 requests in 2022–23:

Number of access to information requests

View the text equivalent Number of access to information requests
Number of access to information requests
Year Requests received Requests outstanding Requests completed Requests carried over
2018–19 79 11 75 14
2019–20 66 14 68 12
2020–21 48 12 56 4
2021–22 77 4 58 23
2022–23 51 23 55 19

Of the 74 requests active during 2022–23, 19 were carried over to 2023–24. Of those, 10 were carried over within the legislated timeline. Of the remaining 9 that were carried over beyond legislated timeline, 8 requests were received in 2021–22 and 1 was received in 2022–23.

In 2022–23, FINTRAC's on-time response rate decreased to 82% from 90% in the previous reporting year. FINTRAC's on-time response rate is once again above the federal government's overall average response rate of 71% in 2021–22. FINTRAC's response to many requests required the intensive review of complex records, including extensive internal and external consultations. FINTRAC observed a significant increase in the time required by other institutions to respond to consultations, which was the primary cause of FINTRAC not meeting the statutory deadline on some requests.

Disposition of completed access requests

FINTRAC completed 55 access requests in 2022–23:

Completion times and extensions of access requests

The Act allows extensions beyond the 30-day statutory period for specific reasons. Of the 55 completed requests during the reporting period, 45 were finalized within the established deadline (the 30-day statutory or an extended deadline pursuant to Section 9 of the Act). Due to delays resulting from internal and/or external consultations, as well as operational and capacity challenges, 10 requests were completed after their established deadline.

In 2022–23, FINTRAC required an extension to the original 30-day statutory deadline in 24 instances. The following is a breakdown of these cases:

Consultations under the Act

Consultations undertaken between institutions are an essential part of processing requests under the Act. They afford institutions that have an interest in the records proposed for disclosure with an opportunity to make recommendations to the processing institution. For this reporting period, FINTRAC completed 31 consultation requests received from other Government of Canada institutions. FINTRAC also processed 1 consultation request from a provincial government institution, providing recommendations to assist the organization in responding to an information request it was processing under its access legislation.

Impact of COVID-19

FINTRAC's Access to Information and Privacy Office was fully operational, working both remotely and on-site, and able to receive, process and respond to requests under the Acts.

Complaints and investigations of access requests

Subsection 30(1) of the Act describes how the Office of the Information Commissioner receives and investigates complaints from individuals regarding the processing of requests under the Act. In 2022–23, FINTRAC received two new complaints both alleging that the Centre improperly withheld information under the Act. FINTRAC provided initial representations to the Office of the Information Commissioner in relation to these complaints; however, they were not resolved during the reporting year.

FINTRAC also worked closely with the Office of the Information Commissioner to resolve two complaints received in March 2021 regarding the same request. The Office on the Information Commissioner concluded that both complaints were not well-founded and that FINTRAC conducted a reasonable search for records and exercised its discretion to appropriately withhold sensitive information under the Act.

Informal requests

In 2022–23, FINTRAC received 52 informal requests for copies of records released in previously-processed requests. The Centre processed all of the informal requests within 15 days and 1 was carried forward to the next reporting period. The following chart shows the number of informal requests received by FINTRAC over the past five years.

Informal requests received

View the text equivalent Informal requests received
Informal requests received
2018–19 59
2019–20 47
2020–21 14
2021–22 64
2022–23 52

Reporting on access to information fees for the purposes of the Service Fees Act

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution.

With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements under section 20 of the Service Fees Act.

Cost and revenues associated with the administration of the Access to Information Act
Total revenues
(the $5 application fee is the only fee charged for an ATI request)
Total operating cost $218,733

In accordance with the Interim Directive on the Administration of the Act, issued on May 5, 2016, and the changes to the Access to Information Act that came into force on June 21, 2019, FINTRAC waives all fees prescribed by the Act and Regulations, other than the $5 application fee set out in paragraph 7(1)(a) of the Regulations. During the reporting period, FINTRAC waived the application fee on 14 occasions, totaling $70.

ATIP awareness and education

Information protection is integral to FINTRAC's mandate. As such, FINTRAC requires its employees (including students and contractors) to have a heightened awareness of security, privacy, information management and access to information. The FINTRAC Code of Conduct, Values and Ethics specifically describes employees' legal obligations to protect information under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and makes reference to the Privacy Act, the Canadian Charter of Rights and Freedoms, the Access to Information Act, and the Centre's privacy, security and information management policies. Adherence to the Code of Conduct, Values and Ethics is a condition of employment for every FINTRAC employee.

The following training and awareness activities took place during the reporting period:

New access to information-related policies, guidelines, procedures, or initiatives

FINTRAC's ATIP Office established a procedure to ensure that it has adequate measures in place for verifying the identity of applicants, and authorized individuals, when processing personal information requests under the Act and the Privacy Act.

Access to information program performance and monitoring

FINTRAC's automated case management system facilitates timely responses to requests, documents important actions and decisions, and monitors performance. The system also includes an audit log, has extensive search capabilities to enable analysis of previously processed information, and generates progress and statistical reports. During the reporting year, FINTRAC adopted the centralized platform ATIP Online Management Tool to receive requests under the Act and communicate with applicants.

FINTRAC is committed to transparency and to helping requesters gain access to readily available information whenever possible. The ATIP Office works closely with sector representatives on all aspects of requests, including ensuring that it is appropriately consulting with FINTRAC partners on information that may affect them if disclosed to the public.

The ATIP Office works with its operational colleagues to assess the implications of making more information available on the Open Government website, and how it can best accommodate frequent recurring requests for specific information. Of note, FINTRAC regularly receives and responds to requests for specific statistical details from its holdings of financial transaction reports. Such requests frequently require significant effort and review to produce data that is comprehensive enough to assist the requestor, yet ensures that FINTRAC's financial intelligence is protected.

As per its Directive on Proactive Disclosure, FINTRAC has an established process in place to ensure that it meets all of the proactive publication requirements under Part 2 of the Act. The Directive sets out the roles and responsibilities for all proactive publishing obligations. The ATIP Office is responsibility for ensuring and documenting FINTRAC's compliance with the Act's requirements.

The ATIP Office provides updates to senior management within FINTRAC's corporate governance, as well as providing briefings on ATIP files to FINTRAC's Executive Committee on a regular basis.


FINTRAC remains fully committed to applying the spirit and intent of the Act to ensure openness, transparency, and consistency when processing requests within its organization and when responding to the Canadian public.

Annex A – Director and Chief Executive Officer’s delegation order

Delegation order – Access to Information Act and regulations

Pursuant to Section 95 of the Access to Information Act, the Financial Transactions and Reports Analysis Centre of Canada's Director and Chief Executive Officer delegates the full authority to exercise the powers, functions and duties under the Access to Information Act to the Manager of Communications and Chief Privacy Officer, and to the Access to Information and Privacy Coordinator. This delegation order also applies to persons occupying any of these positions on an acting basis.

This designation takes effect as of March 31, 2023

Sarah Paquet
Director and Chief Executive Officer
Financial Transactions and Reports Analysis Centre of Canada

234 Laurier Avenue West
Ottawa, Ontario  K1P 1H7 Canada
Telephone: 1-866-346-8722
Facsimile: 613-943-7931

ISSN 2563-7355

Cat. No. FD2-6/1E-PDF

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