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Answer clarification requests, Update, Renew or Cancel your registration

Registered money service businesses have a legal obligation under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and associated Regulations to answer clarification requests or provide assistance to FINTRAC, notify FINTRAC when they cease operations, update their registration information, and renew their registration.

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Answer clarification requests

FINTRAC will send a clarification request when more details about your registration is required. For example, you would receive a clarification request if information is inconsistent or cannot be adequately verified. It is possible that the information is correct, but we require your confirmation. The request is usually sent by email to the contact person or representative for service we have on file.

If we send you a clarification request, you will have 30 days to respond to the request and provide the information being requested.

Delays in responding to clarification requests may increase overall processing times.

How to answer clarification requests

For clarification requests, such as updating your contact address or phone number, please respond via email when FINTRAC reaches out.

For more sensitive inquiries that require detailed personal information regarding your registration, a FINTRAC officer will contact you directly with specific instructions on how to proceed.

Failure to respond to a clarification request on time may result in administrative monetary penalties or criminal charges or incur other consequences. For example, we can deny or revoke your registration. See Denial or revocation of registration.

Update your registration information

Modify or add information such as contacts, agents, locations, and activities.

Once you are a registered money services business or foreign money services business, you must keep your registration information up to date. If there are any changes, such as a change of address of your contact person or of your representative for service in Canada, you must inform FINTRAC within 30 days.

How to update your information

Complete the Change form: Request to update registration information for a money services business or foreign money services business.

Failure to keep your registration information up to date may result in administrative monetary penalties or criminal charges or incur other consequences.

Renew your registration

Your registration is valid for two years. You must renew your registration before its expiry date. It is your responsibility to make sure your registration is renewed on time.

The majority of complete applications are processed within three months from the receipt of a complete application package. More complex applications may take longer.

How to renew your registration

Complete the Renewal form: Request to renew the registration of a money services business or foreign money services business.

If more information is required, FINTRAC will send you a clarification request.

Failure to renew may result in administrative monetary penalties or criminal charges or incur other consequences.

Cease your registration

If your business ceases to meet the definition of a money services business or foreign money services business, you must cease your registration within 30 days of the day on which your business ceases or stops offering money services business services.

How to cease your registration

Complete the Cessation form: Request to cease/cancel the registration of a money services business or foreign money services business.

Failure to cease your registration may result in administrative monetary penalties or criminal charges or incur other consequences.

Denial or revocation of registration

We can deny your registration request or revoke your money services business or foreign money services business registration for the following reasons:

Note: Foreign money services businesses must inform FINTRAC of any change to the name or address of their Canadian representative for service within 30 days. Your registration will be revoked or denied if you fail to notify FINTRAC within the 30-day period.

If your registration is denied or revoked, the reasons will be provided to you in writing. Should you not agree with our decision, you can request a review of your file. See Reviews and appeals.

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