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Respond to clarification requests, Update, Renew or Cancel your registration

Other registration obligations

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Respond to clarification requests

What is a clarification request and how do I respond?

FINTRAC will send a clarification request when more details about your registration information are required. For example, you would receive a clarification request if information is missing, incomplete or inconsistent. It is possible that the information is correct, but we require your confirmation. The request is usually sent by email to the contact person or representative for service we have on file.

If we send you a clarification request, you have 30 days to make the necessary changes or confirm the information in your registration form.

How to respond to a clarification request

Step 1:

Sign in to the MSB Registration(This will open a new window) System using your user ID and password.

Step 2:

On the homepage, follow the instructions and select "Respond to clarification request".

Step 3:

Review the fields that require clarification and correct or confirm the information.

Step 4:

Once your changes have been made, submit your MSB registration form. See MSB registration system overview.

If you do not respond to a clarification request on time, you may be assessed penalties or incur other consequences. For example, we can deny or revoke your registration. See Denial or revocation of registration.

Update your registration information

Modify or add information such as contacts, agents, locations, and activities.

Once you are a registered money services business (MSB) or a foreign money services business (FMSB), you must keep your registration information up to date. If there are any changes, such as a change of address of your contact person or of your representative for service in Canada, you must inform FINTRAC within 30 days.

How to update your information

Step 1:

Sign in to the MSB Registration(This will open a new window) System using your user ID and password.

Step 2:

On the homepage, follow the instructions and select "Make changes" to update your registration information.

**Note: The number of employees and the annual volume of activities only have to be updated when you renew your registration.

Step 3:

Once your changes have been made, submit your MSB registration form. See MSB registration system overview.

If you do not keep your registration information up to date, you may be assessed penalties or incur other consequences.

Renew your registration

When and how do I renew my registration, and how do I find my expiry date?

Your registration is valid for two years. You must renew your registration before its expiry date. FINTRAC will send you a renewal reminder a few weeks before your registration is set to expire. However, it is your responsibility to make sure your registration is renewed on time.

Where is the registration expiry date?

You can find your registration expiry date in the following places:

How to renew your registration

Step 1:

Sign in to the MSB Registration(This will open a new window) System using your user ID and password.

Step 2:

On the homepage, follow the instructions and select "Start renewal".

Step 3:

Review your registration information and update all fields that require changes.

Step 4:

Once your changes have been made, submit your MSB registration form. See MSB registration system overview.

If more information is required, FINTRAC will send you a clarification request.

If you do not renew your registration, you may be assessed penalties or incur other consequences.

Cancel your registration

Have you stopped offering MSB services?

If your business ceases to meet the definition of an MSB or FMSB, you must cancel your registration. To cancel your registration, complete and submit the cancellation form within 30 days of the day on which your business ceases or stops offering MSB services.

How to cancel your registration

Step 1:

Sign in to the MSB Registration(This will open a new window) System using your user ID and password.

Step 2:

On the homepage, select "Cancel registration".

Step 3:

Complete and submit your cancellation form.

We will confirm your cancelled registration within 14 business days.

If you do not cancel your registration with us, you may be assessed penalties or incur other consequences.

Denial or revocation of registration

We can deny your registration request or revoke your MSB or FMSB registration for the following reasons:

Note: FMSBs must inform FINTRAC of any change to the name or address of their Canadian representative for service within 30 days. Your registration will be revoked or denied if you fail to notify FINTRAC within the 30-day period.

If your registration is denied or revoked, the reasons will be provided to you in writing. Should you not agree with our decision, you can request a review of your file. See Reviews and appeals.

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